List threads

List all threads for your workspace. Use the ‘take’ and ‘skip’ parameters to paginate through results (default: first 100). Filter by ‘state’, ‘issueId’, or ‘projectId’. Authentication is required.

GET /threads

List threads

cURL

curl --request GET \
  --url https://productlane.com/api/v2/threads \
  --header 'Authorization: Bearer <token>'

200

{
  "data": [
    {
      "id": "<string>",
      "created_at": "<string>",
      "updated_at": "<string>",
      "title": "<string>",
      "text": "<string>",
      "origin": "<string>",
      "snoozed_until": "<string>",
      "last_inbound_message_at": "<string>",
      "last_outbound_message_at": "<string>",
      "last_state_change_at": "<string>",
      "is_read": true,
      "contact": {
        "id": "<string>",
        "email": "<string>",
        "name": "<string>",
        "image_url": "<string>",
        "company_id": "<string>",
        "is_subscribed": true,
        "external_ids": {
          "intercom": "<string>",
          "front": "<string>",
          "zendesk": "<string>",
          "hubspot": "<string>",
          "plain": "<string>",
          "productboard": "<string>",
          "slack_channel": "<string>"
        },
        "created_at": "<string>",
        "updated_at": "<string>"
      },
      "company": {
        "id": "<string>",
        "name": "<string>",
        "logo_url": "<string>",
        "domains": [
          "<string>"
        ],
        "size": 123,
        "revenue": 123,
        "status_id": "<string>",
        "status_name": "<string>",
        "tier_id": "<string>",
        "tier_name": "<string>",
        "owner": {
          "id": "<string>",
          "name": "<string>",
          "avatar_url": "<string>"
        },
        "external_ids": [
          "<string>"
        ],
        "created_at": "<string>",
        "updated_at": "<string>"
      },
      "assignee": {
        "id": "<string>",
        "name": "<string>",
        "email": "<string>",
        "image_url": "<string>"
      },
      "reporter": {
        "id": "<string>",
        "name": "<string>",
        "email": "<string>",
        "image_url": "<string>"
      },
      "tags": [
        {
          "id": "<string>",
          "name": "<string>",
          "color": "<string>",
          "icon": "<string>",
          "tag_group_id": "<string>",
          "created_at": "<string>",
          "updated_at": "<string>"
        }
      ],
      "customer_needs": [
        {
          "id": "<string>",
          "thread_id": "<string>",
          "project_id": "<string>",
          "issue_id": "<string>",
          "priority": 123,
          "created_at": "<string>",
          "updated_at": "<string>"
        }
      ],
      "external_ids": {
        "intercom": "<string>",
        "front": "<string>",
        "zendesk": "<string>",
        "hubspot": "<string>",
        "plain": "<string>",
        "productboard": "<string>",
        "slack_channel": "<string>"
      },
      "ai_draft_html": "<string>",
      "ai_draft_sources": "<array>",
      "ai_draft_generated_at": "<string>",
      "ai_draft_started_at": "<string>",
      "ai_draft_error_at": "<string>"
    }
  ],
  "page": {
    "cursor": "<string>",
    "has_more": true,
    "limit": 123
  }
}

Authorizations

Authorization · string · header · required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Query Parameters

limit · integer

Required range: 1 <= x <= 200

cursor · string

status · enum<string>

Available options: open, snoozed, done

tab · enum<string>

Inbox tab. my and needs-response require an API key with an associated user.

Available options: open, new, needs-response, my, snoozed, done

assignee_id · string

contact_id · string

company_id · string

tag_id · string

Comma-separated tag ids; matches threads with at least one.

pain_level · enum<string>

Available options: UNKNOWN, LOW, MEDIUM, HIGH

origin · enum<string>

Portal and roadmap upvotes arrive as upvote threads; pair it with project_id or issue_id to export the upvotes for one item.

Available options: in_app, portal, support_portal, email, slack, slack_connect, intercom, intercom_attachment, zendesk, zendesk_attachment, front_attachment, zapier, hubspot, plain, api, live_chat, ai_chat, calendar, widget, teams, linear, upvote

issue_id · string

Matches customer needs and portal upvotes on the issue.

project_id · string

Matches customer needs and portal upvotes on the project.

created_after · string<date-time>

created_before · string<date-time>

updated_after · string<date-time>

updated_before · string<date-time>

Response

200

application/json

Successful response

data · object[] · required

Show child attributes

page · object · required

Show child attributes