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GET
/
threads
/
{id}
Get thread
curl --request GET \
  --url https://productlane.com/api/v1/threads/{id} \
  --header 'Authorization: Bearer <token>'
{
  "id": "<string>",
  "createdAt": "2023-11-07T05:31:56Z",
  "updatedAt": "2023-11-07T05:31:56Z",
  "isDeleted": true,
  "isRead": true,
  "lastInboundMessageAt": "2023-11-07T05:31:56Z",
  "lastOutboundMessageAt": "2023-11-07T05:31:56Z",
  "lastStateChangeAt": "2023-11-07T05:31:56Z",
  "text": "<string>",
  "painLevel": "UNKNOWN",
  "state": "NEW",
  "origin": "INAPP",
  "title": "<string>",
  "snoozedUntil": "2023-11-07T05:31:56Z",
  "workspaceId": "<string>",
  "contactId": "<string>",
  "companyId": "<string>",
  "reporterId": "<string>",
  "assigneeId": "<string>",
  "attachments": "<array>",
  "recordingId": "<string>",
  "videoId": "<string>",
  "slackChannelId": "<string>",
  "linearAttachmentId": "<string>",
  "intercomId": "<string>",
  "frontId": "<string>",
  "zendeskId": "<string>",
  "hubspotId": "<string>",
  "plainId": "<string>",
  "productboardId": "<string>",
  "slackReplyId": "<string>",
  "uniqueId": "<string>",
  "customerNeeds": [
    {
      "id": "<string>",
      "feedbackId": "<string>",
      "projectId": "<string>",
      "issueId": "<string>",
      "linearCustomerNeedId": "<string>",
      "priority": 123,
      "createdAt": "2023-11-07T05:31:56Z",
      "updatedAt": "2023-11-07T05:31:56Z"
    }
  ],
  "contact": {
    "id": "<string>",
    "email": "<string>",
    "name": "<string>",
    "imageUrl": "<string>",
    "companyId": "<string>",
    "workspaceId": "<string>",
    "createdAt": "2023-11-07T05:31:56Z",
    "updatedAt": "2023-11-07T05:31:56Z",
    "isDeleted": true,
    "version": 123,
    "intercomId": "<string>",
    "hubspotId": "<string>",
    "productboardId": "<string>",
    "zendeskId": "<string>"
  },
  "company": {
    "id": "<string>",
    "name": "<string>",
    "workspaceId": "<string>",
    "createdAt": "2023-11-07T05:31:56Z",
    "updatedAt": "2023-11-07T05:31:56Z",
    "isDeleted": true,
    "version": 123,
    "linearCustomerId": "<string>",
    "size": 123,
    "revenue": 123,
    "statusId": "<string>",
    "statusName": "<string>",
    "statusColor": "<string>",
    "tierId": "<string>",
    "tierName": "<string>",
    "logoUrl": "<string>",
    "domains": [
      "<string>"
    ],
    "autoAdd": true,
    "intercomId": "<string>",
    "hubspotId": "<string>",
    "productboardId": "<string>",
    "externalIds": [
      "<string>"
    ],
    "slugId": "<string>"
  },
  "tags": [
    {
      "id": "<string>",
      "name": "<string>",
      "color": "<string>",
      "icon": "<string>",
      "tagGroupId": "<string>"
    }
  ],
  "assignee": {
    "id": "<string>",
    "name": "<string>",
    "email": "<string>",
    "role": "<string>",
    "imageUrl": "<string>",
    "selectedTeamIds": [
      "<string>"
    ],
    "createdAt": "2023-11-07T05:31:56Z",
    "updatedAt": "2023-11-07T05:31:56Z"
  },
  "reporter": {
    "id": "<string>",
    "name": "<string>",
    "email": "<string>",
    "role": "<string>",
    "imageUrl": "<string>",
    "selectedTeamIds": [
      "<string>"
    ],
    "createdAt": "2023-11-07T05:31:56Z",
    "updatedAt": "2023-11-07T05:31:56Z"
  },
  "conversation": [
    {
      "id": "<string>",
      "timestamp": "2023-11-07T05:31:56Z",
      "type": "email",
      "data": {
        "id": "<string>",
        "createdAt": "2023-11-07T05:31:56Z",
        "updatedAt": "2023-11-07T05:31:56Z",
        "date": "2023-11-07T05:31:56Z",
        "isDeleted": true,
        "type": "<string>",
        "subject": "<string>",
        "originalRecipient": "<string>",
        "to": "<array>",
        "cc": "<array>",
        "bcc": "<array>",
        "attachments": "<array>",
        "textContent": "<string>",
        "htmlContent": "<string>",
        "postmarkMessageId": "<string>",
        "messageId": "<string>",
        "uniqueId": "<string>",
        "threadId": "<string>",
        "workspaceId": "<string>",
        "userId": "<string>",
        "from": "<unknown>"
      }
    }
  ]
}

Documentation Index

Fetch the complete documentation index at: https://productlane.mintlify.dev/docs/llms.txt

Use this file to discover all available pages before exploring further.

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
id
string
required

Query Parameters

​
includeConversation
enum<string>
Available options:
true,
false

Response

Successful response

​
id
string
required
​
createdAt
string<date-time>
required
​
updatedAt
string<date-time>
required
​
isDeleted
boolean
required
​
isRead
boolean
required
​
lastInboundMessageAt
string<date-time> | null
required
​
lastOutboundMessageAt
string<date-time> | null
required
​
lastStateChangeAt
string<date-time> | null
required
​
text
string
required
​
painLevel
enum<string>
required
Available options:
UNKNOWN,
LOW,
MEDIUM,
HIGH
​
state
enum<string>
required
Available options:
NEW,
PROCESSED,
COMPLETED,
SNOOZED,
UNSNOOZED
​
origin
enum<string>
required
Available options:
INAPP,
PORTAL,
SUPPORT_PORTAL,
API,
SLACK,
SLACK_CONNECT,
INTERCOM,
INTERCOM_ATTACHMENT,
ZENDESK_ATTACHMENT,
ZENDESK,
FRONT_ATTACHMENT,
EMAIL,
ZAPIER,
HUBSPOT,
PLAIN,
CALENDAR,
WIDGET,
AI_CHAT,
UPVOTE,
LIVE_CHAT
​
title
string | null
required
​
snoozedUntil
string<date-time> | null
required
​
workspaceId
string
required
​
contactId
string | null
required
​
companyId
string | null
required
​
reporterId
string | null
required
​
assigneeId
string | null
required
​
attachments
array
required
​
recordingId
string | null
required
​
videoId
string | null
required
​
slackChannelId
string | null
required
​
linearAttachmentId
string | null
required
​
intercomId
string | null
required
​
frontId
string | null
required
​
zendeskId
string | null
required
​
hubspotId
string | null
required
​
plainId
string | null
required
​
productboardId
string | null
required
​
slackReplyId
string | null
required
​
uniqueId
string | null
required
​
customerNeeds
object[]
required
​
contact
object
required
​
company
object
required
​
tags
object[]
required
​
assignee
object
required
​
reporter
object
required
​
conversation
object[]