Send a message

Send a message on a thread. The channel (email, Slack, live chat, Microsoft Teams) is auto-detected from the thread’s origin and the response includes the channel that was used. Returns 400 with code validation_failed when the matching integration is not configured for the workspace. Requires the messages:write scope.

POST /threads/{thread_id}/messages

Send a message

cURL

curl --request POST \
  --url https://productlane.com/api/v2/threads/{thread_id}/messages \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "content": "<string>",
  "cc": [
    {
      "email": "[e-mail]",
      "name": "",
      "mailboxHash": ""
    }
  ],
  "bcc": [
    {
      "email": "[e-mail]",
      "name": "",
      "mailboxHash": ""
    }
  ],
  "attachments": [
    {
      "Name": "<string>",
      "ContentType": "<string>",
      "Content": "<string>",
      "ContentLength": 1,
      "ContentID": "<string>"
    }
  ],
  "channel_id": "<string>"
}
'

200

{
  "id": "<string>",
  "thread_id": "<string>"
}

Authorizations

Authorization · string · header · required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

thread_id · string · required

Body

application/json

content · string · required

Message body (HTML).

Minimum string length: 1

cc · object[]

Applied only to email-channel threads.

Show child attributes

bcc · object[]

Applied only to email-channel threads.

Show child attributes

attachments · object[]

Applied only to email-channel threads.

Show child attributes

channel_id · string

Slack channel id. Required for Slack threads unless one is stored on the thread.

Response

200

application/json

Successful response

id · string · required

thread_id · string · required

channel · enum<string> · required

Available options: email, slack, live_chat, teams