Send a message

Send a message on a thread. The channel (email, Slack, live chat, Microsoft Teams) is auto-detected from the thread’s origin and the response includes the channel that was used. Returns 400 with code validation_failed when the matching integration is not configured for the workspace. Requires the messages:write scope; Slack replies need the Pro plan and Teams replies the Scale plan.

POST /threads/{thread_id}/messages

Send a message

cURL

curl --request POST \
  --url https://productlane.com/api/v2/threads/{thread_id}/messages \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "content": "<string>",
  "cc": [
    {
      "email": "[e-mail]",
      "name": "",
      "mailboxHash": ""
    }
  ],
  "bcc": [
    {
      "email": "[e-mail]",
      "name": "",
      "mailboxHash": ""
    }
  ],
  "attachments": [
    {
      "Name": "<string>",
      "ContentType": "<string>",
      "Content": "<string>",
      "ContentLength": 1,
      "ContentID": "<string>"
    }
  ],
  "channel_id": "<string>"
}
'

import requests

url = "https://productlane.com/api/v2/threads/{thread_id}/messages"

payload = {
    "content": "<string>",
    "cc": [
        {
            "email": "[e-mail]",
            "name": "",
            "mailboxHash": ""
        }
    ],
    "bcc": [
        {
            "email": "[e-mail]",
            "name": "",
            "mailboxHash": ""
        }
    ],
    "attachments": [
        {
            "Name": "<string>",
            "ContentType": "<string>",
            "Content": "<string>",
            "ContentLength": 1,
            "ContentID": "<string>"
        }
    ],
    "channel_id": "<string>"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    content: '<string>',
    cc: [{email: '[e-mail]', name: '', mailboxHash: ''}],
    bcc: [{email: '[e-mail]', name: '', mailboxHash: ''}],
    attachments: [
      {
        Name: '<string>',
        ContentType: '<string>',
        Content: '<string>',
        ContentLength: 1,
        ContentID: '<string>'
      }
    ],
    channel_id: '<string>'
  })
};

fetch('https://productlane.com/api/v2/threads/{thread_id}/messages', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://productlane.com/api/v2/threads/{thread_id}/messages",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'content' => '<string>',
    'cc' => [
        [
                'email' => '[e-mail]',
                'name' => '',
                'mailboxHash' => ''
        ]
    ],
    'bcc' => [
        [
                'email' => '[e-mail]',
                'name' => '',
                'mailboxHash' => ''
        ]
    ],
    'attachments' => [
        [
                'Name' => '<string>',
                'ContentType' => '<string>',
                'Content' => '<string>',
                'ContentLength' => 1,
                'ContentID' => '<string>'
        ]
    ],
    'channel_id' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://productlane.com/api/v2/threads/{thread_id}/messages"

	payload := strings.NewReader("{\n  \"content\": \"<string>\",\n  \"cc\": [\n    {\n      \"email\": \"[e-mail]\",\n      \"name\": \"\",\n      \"mailboxHash\": \"\"\n    }\n  ],\n  \"bcc\": [\n    {\n      \"email\": \"[e-mail]\",\n      \"name\": \"\",\n      \"mailboxHash\": \"\"\n    }\n  ],\n  \"attachments\": [\n    {\n      \"Name\": \"<string>\",\n      \"ContentType\": \"<string>\",\n      \"Content\": \"<string>\",\n      \"ContentLength\": 1,\n      \"ContentID\": \"<string>\"\n    }\n  ],\n  \"channel_id\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://productlane.com/api/v2/threads/{thread_id}/messages")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"content\": \"<string>\",\n  \"cc\": [\n    {\n      \"email\": \"[e-mail]\",\n      \"name\": \"\",\n      \"mailboxHash\": \"\"\n    }\n  ],\n  \"bcc\": [\n    {\n      \"email\": \"[e-mail]\",\n      \"name\": \"\",\n      \"mailboxHash\": \"\"\n    }\n  ],\n  \"attachments\": [\n    {\n      \"Name\": \"<string>\",\n      \"ContentType\": \"<string>\",\n      \"Content\": \"<string>\",\n      \"ContentLength\": 1,\n      \"ContentID\": \"<string>\"\n    }\n  ],\n  \"channel_id\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://productlane.com/api/v2/threads/{thread_id}/messages")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"content\": \"<string>\",\n  \"cc\": [\n    {\n      \"email\": \"[e-mail]\",\n      \"name\": \"\",\n      \"mailboxHash\": \"\"\n    }\n  ],\n  \"bcc\": [\n    {\n      \"email\": \"[e-mail]\",\n      \"name\": \"\",\n      \"mailboxHash\": \"\"\n    }\n  ],\n  \"attachments\": [\n    {\n      \"Name\": \"<string>\",\n      \"ContentType\": \"<string>\",\n      \"Content\": \"<string>\",\n      \"ContentLength\": 1,\n      \"ContentID\": \"<string>\"\n    }\n  ],\n  \"channel_id\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

200

{
  "id": "<string>",
  "thread_id": "<string>"
}

{
  "message": "<string>",
  "code": "<string>",
  "issues": [
    {
      "message": "<string>"
    }
  ]
}

Authorizations

Authorization · string · header · required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

thread_id · string · required

Body

application/json

content · string · required

Message body (HTML).

Minimum string length: 1

cc · object[]

Applied only to email-channel threads.

Show child attributes

bcc · object[]

Applied only to email-channel threads.

Show child attributes

attachments · object[]

Applied only to email-channel threads.

Show child attributes

channel_id · string

Slack channel id. Required for Slack threads unless one is stored on the thread.

Response

200

application/json

Successful response

id · string · required

thread_id · string · required

channel · enum<string> · required

Available options: email, slack, live_chat, teams