Get thread

Fetch a thread by id. Use expand to inline messages and/or comments. Requires the threads:read scope.

GET /threads/{id}

Get thread

cURL

curl --request GET \
  --url https://productlane.com/api/v2/threads/{id} \
  --header 'Authorization: Bearer <token>'

200

{
  "id": "<string>",
  "created_at": "<string>",
  "updated_at": "<string>",
  "title": "<string>",
  "text": "<string>",
  "origin": "<string>",
  "snoozed_until": "<string>",
  "last_inbound_message_at": "<string>",
  "last_outbound_message_at": "<string>",
  "last_state_change_at": "<string>",
  "is_read": true,
  "contact": {
    "id": "<string>",
    "email": "<string>",
    "name": "<string>",
    "image_url": "<string>",
    "company_id": "<string>",
    "is_subscribed": true,
    "external_ids": {
      "intercom": "<string>",
      "front": "<string>",
      "zendesk": "<string>",
      "hubspot": "<string>",
      "plain": "<string>",
      "productboard": "<string>",
      "slack_channel": "<string>"
    },
    "created_at": "<string>",
    "updated_at": "<string>"
  },
  "company": {
    "id": "<string>",
    "name": "<string>",
    "logo_url": "<string>",
    "domains": [
      "<string>"
    ],
    "size": 123,
    "revenue": 123,
    "status_id": "<string>",
    "status_name": "<string>",
    "tier_id": "<string>",
    "tier_name": "<string>",
    "owner": {
      "id": "<string>",
      "name": "<string>",
      "avatar_url": "<string>"
    },
    "external_ids": {
      "intercom": "<string>",
      "front": "<string>",
      "zendesk": "<string>",
      "hubspot": "<string>",
      "plain": "<string>",
      "productboard": "<string>",
      "slack_channel": "<string>"
    },
    "created_at": "<string>",
    "updated_at": "<string>"
  },
  "assignee": {
    "id": "<string>",
    "name": "<string>",
    "email": "<string>",
    "image_url": "<string>"
  },
  "reporter": {
    "id": "<string>",
    "name": "<string>",
    "email": "<string>",
    "image_url": "<string>"
  },
  "tags": [
    {
      "id": "<string>",
      "name": "<string>",
      "color": "<string>",
      "icon": "<string>",
      "tag_group_id": "<string>",
      "created_at": "<string>",
      "updated_at": "<string>"
    }
  ],
  "customer_needs": [
    {
      "id": "<string>",
      "thread_id": "<string>",
      "project_id": "<string>",
      "issue_id": "<string>",
      "priority": 123,
      "created_at": "<string>",
      "updated_at": "<string>"
    }
  ],
  "external_ids": {
    "intercom": "<string>",
    "front": "<string>",
    "zendesk": "<string>",
    "hubspot": "<string>",
    "plain": "<string>",
    "productboard": "<string>",
    "slack_channel": "<string>"
  },
  "ai_draft_html": "<string>",
  "ai_draft_sources": "<array>",
  "ai_draft_generated_at": "<string>",
  "ai_draft_started_at": "<string>",
  "ai_draft_error_at": "<string>",
  "messages": [
    {
      "id": "<string>",
      "created_at": "<string>",
      "subject": "<string>",
      "to": "<array>",
      "cc": "<array>",
      "bcc": "<array>",
      "text": "<string>",
      "html": "<string>",
      "attachments": "<array>",
      "thread_id": "<string>",
      "user_id": "<string>",
      "from": "<unknown>"
    }
  ],
  "comments": [
    {
      "id": "<string>",
      "created_at": "<string>",
      "updated_at": "<string>",
      "content": "<string>",
      "attachments": "<array>",
      "thread_id": "<string>",
      "user_id": "<string>"
    }
  ]
}

Authorizations

Authorization · string · header · required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

id · string · required

Query Parameters

expand · string

Comma-separated list of related resources to inline on the response. Allowed values: messages (inlines the conversation), comments (inlines internal comments). Pass either one alone or both separated by a comma, e.g. messages,comments. Unknown values are ignored.

Response

200

application/json

Successful response

id · string · required

created_at · string · required

updated_at · string · required

title · string | null · required

text · string · required

pain_level · enum<string> · required

Available options: UNKNOWN, LOW, MEDIUM, HIGH

origin · string · required

status · enum<string> · required

Available options: open, snoozed, done

tab · enum<string> · required

Available options: open, new, needs-response, my, snoozed, done

snoozed_until · string | null · required

last_inbound_message_at · string | null · required

last_outbound_message_at · string | null · required

last_state_change_at · string | null · required

is_read · boolean · required

contact · object · required

Show child attributes

company · object · required

Show child attributes

assignee · object · required

Show child attributes

reporter · object · required

Show child attributes

tags · object[] · required

Show child attributes

customer_needs · object[] · required

Show child attributes

external_ids · object · required

Show child attributes

ai_draft_html · string | null · required

ai_draft_sources · array | null · required

ai_draft_generated_at · string | null · required

ai_draft_started_at · string | null · required

ai_draft_error_at · string | null · required

messages · object[]

Option 1

Option 2

Option 3

Option 4

Option 5

Show child attributes

comments · object[]

Show child attributes