Productlane Docs

Productlane Guide

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Connect feedback with Linear issues and projects.

Concept

Answer customer feedback via email or move your whole support to Productlane.

Email inbox

Automatically forward incoming emails to Productlane.

Forwarding Emails

Get all feedback from Slack into Productlane and sync threads 2-way.

Slack inbox

Seamlessly switch from Productboard to Productlane.

Productboard

Import Intercom, Zendesk or Front conversations with one click.

Linear

Increase the amount of feedback you get and process it faster.

Widget

Analyze your roadmap and make it privately or publicly available to your customers.

Roadmap

A new changelog draft for every closed Linear project.

Changelog

Theme

Custom domain

Authenticate portal users yourself with JWTs.

Shortcuts

Use tags for anything that’s not actionable.

Contacts

See which kind of customer segment requests which feature.

Segments

Signatures

Answer users faster with reusable snippets.

Snippets

Configure notifications via email or Slack.

Notifications

Priorities impact your inbox sorting and importance score.

Priorities

Assignment

Record calls with Productlane to share full context with engineers.

Productlane Recorder

Automatically send external call recordings to Productlane with Zapier.

External Call Recordings

Ask the right questions in customer calls.

Templates

Connect your database or other 3rd party libraries with Productlane.

Sidebar sections

Email forwarding

Connect countless tools like Typeform, Salesforce or Tally via Zapier.

Zapier

Send Feedback from everywhere to Productlane with the Productlane Chrome Extension.

Chrome Extension

The easiest way to send feedback to Productlane with a simple shortcut.

Raycast

Import contacts, view the delivery status of feedback in Hubspot.

Hubspot

Add conversations and import contacts, companies and segments.

Intercom

Authentication

List all companies. Please note that you'll need to provide a 'take' and 'skip' parameter to paginate through the results. If no parameters are provided, it will be default take the first 10 results. Authentication is required.

List companies

Create a new company. Authentication required.

Create company

Get a company by id. Authentication is required.

Get company

Delete a company by id. Authentication required.

Delete company

List all segments. Please note that you'll need to provide a 'take' and 'skip' parameter to paginate through the results. If no parameters are provided, it will be default take the first 10 results. Authentication is required.

List segments

Create a new segment. Authentication required.

Create segment

Get a segment by id. Authentication is required.

Get segment

Delete a segment by id. Authentication required.

Delete segment

Get all contacts for your workspace, you can get only your own contacts, and authentication is required

Get contacts

Create a new contact for your workspace, you can create as many contacts as you want, but authentication is required

Create contact

Get contact by ID or email. You can get only your own contacts, and authentication is required.

Get contact

Delete contact by ID. You can delete only your own contacts, and authentication is required.

Delete contact

Update contact by ID. You can update only your own contacts, and authentication is required.

Update contact

Threads are called insights in our API. List all insights for your workspace. Please note that you'll need to provide a 'take' and 'skip' parameter to paginate through the results. If no parameters are provided, it will be default take the first 100 results. You can also provide an 'issueId' or 'projectId' in the input paremters, to only get issues for a specific issue or project. Authentication is required.

List insights

Create a new insight for your workspace. Authentication is required. The "text" can be HTML formatted for things like line breaks, lists, formatting and headings.

Create insight

Get insight by ID. Authentication is required.

Get insight

Update insight by ID. Authentication is required.

Update insight

List all projects from a workspace by ID. Important: The workspace needs to have their portal/roadmap published, or the request will fail with the error 'Workspace not found'. No authorization is required.

List projects

Get a project by ID. No authorization is required.

Get project

List all issues from a workspace by ID. Important: The workspace needs to have their portal/roadmap published, or the request will fail with the error 'Workspace not found'. No authorization is required.

List issues

Get an issue by ID. No authorization is required.

Get issue

Get upvotes for an issue or a project. Authorization is required.

Get upvotes

Upvote a project or an issue by ID. No authorization is required.

Upvote project

Delete an upvote for either an issue or project

Delete upvote

Create new feedback. This is the equivalent of adding feedback through the widget or portal.

Create feedback

List all changelogs for a workspace by ID. No authorization is required.

List changelogs

Get a changelog by ID. No authorization is required.

Get changelog

Fetch any given workspace with an ID. No authentication is required.

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Guide

Integrations

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